Returns, Exchanges &
Shipping Policy

At Everrati, we’re committed to delivering an exceptional experience across every touchpoint.

While we hope you’re fully satisfied with your purchase, we understand that returns or exchanges may occasionally be necessary. The following policy is designed to ensure a clear, smooth, and straightforward process. Please take a moment to review the details below.

Returns & Exchanges

Eligibility: You may return or exchange items within 30 days of receipt, provided they are unused, in their original condition, and with all original packaging intact.
Process: To initiate a return or exchange, please contact our team at store@everrati.com with your order number and reason for return. We will provide you with instructions on how to proceed.
Refunds: Once we receive and inspect your returned item, we will process your refund to the original payment method within 14 days.
Exclusions: Custom-made or personalized items are non-returnable unless defective, in accordance with UK consumer law.

Shipping

Dispatch: Orders are typically dispatched within 4 business days of order confirmation.
Please note: Personalised or made-to-order items may require additional time for creation and preparation. Dispatch timelines for these products will vary and are confirmed on a case-by-case basis. We will keep you informed throughout the process and aim to deliver your order as efficiently as possible without compromising on quality.
Delivery Times: Standard delivery within the UK is estimated at 3-5 business days. International delivery times may vary based on destination.
Shipping Costs: Shipping fees are calculated at checkout based on your location and selected delivery method.
Tracking: Once your order is dispatched, you will receive a confirmation email with tracking information.

Shipping to Saudi Arabia

In compliance with Saudi Arabia’s E-Commerce Law, customers placing orders for delivery to Saudi Arabia are advised that additional charges may apply at the destination. These include, but are not limited to:

Customs duties and VAT
FASAH (Saudi Smart System) fees
Saudi declaration form fees
Disbursement fees
COD (Cash on Delivery) collection fees
Transportation costs as determined by the shipping provider

These charges are not included at checkout and must be settled by the recipient upon delivery. Everrati is committed to transparency and compliance with international shipping regulations. Please ensure you are aware of any applicable destination fees prior to placing your order.

Customer Support

For any questions or concerns regarding your order, please reach out to our team at store@everrati.com.

Returns, Exchanges &
Shipping Policy

At Everrati, we’re committed to delivering an exceptional experience across every touchpoint.