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Returns, Exchanges & Shipping Policy

At Everrati, we’re committed to delivering an exceptional experience across every touchpoint.

While we hope you’re fully satisfied with your purchase, we understand that returns or exchanges may occasionally be necessary. The following policy is designed to ensure a clear, smooth, and straightforward process. Please take a moment to review the details below.

Returns & Exchanges

Eligibility Conditions

  • Returns accepted within 30 days of receipt
  • Items must be:
    • Unused
    • In original, pristine condition
    • With all original packaging intact and unbroken
    • Accompanied by proof of purchase

Statutory Consumer Rights

  • Our returns policy is in addition to your statutory rights
  • Defective items are protected under UK consumer law
  • For manufacturing defects within 6 months, we will repair or replace items

How to Initiate a Return

  1. Contact our customer service team at store@everrati.com
  2. Provide:
    • Complete order number
    • Detailed reason for return
    • Proof of purchase documentation

Refund Processing

  • Refund will be initiated to the original payment method
  • Refund processing time: 14 days from item receipt and inspection
  • Non-Refundable Charges:
    • Customs duties
    • Local sales taxes
    • Handling charges

Exclusions and Special Conditions

Non-Returnable Items:

  • Custom-made or personalized products (unless demonstrably defective)
  • Items received in non-sellable condition will be rejected

Defective Item Policy:

  • If item is broken or damaged upon receipt, contact us immediately. We reserve the right to inspect and verify the condition of returned items

Shipping and Delivery

Dispatch Terms:

  • Orders are typically dispatched within 4 business days
  • Personalized items may require additional preparation time
  • Shipping is Ex Works: All transportation, import duties, and associated costs are the buyer’s responsibility

Delivery Details:

  • UK Standard Delivery: 3-5 business days
  • International delivery times vary by destination
  • Tracking information will be sent via confirmation email

Special Considerations for International Shipping

Shipping to Saudi Arabia: Please note that additional charges may apply for the following:

  • Customs duties and VAT
  • FASAH system fees
  • Declaration form fees
  • Disbursement fees
  • COD collection fees
  • Transportation costs

Important: These charges are not included at checkout and must be settled by the recipient upon delivery.

Customer Support

For any questions or concerns regarding your order, please reach out to our team at store@everrati.com.

Email store@everrati.com
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Everrati Automotive Ltd

337 Heyford Park,
Upper Heyford,
Oxfordshire, OX25 5HA

Tel: +44 (0) 7526 006 330
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Explore Everrati’s product range of electric classics, each uniquely engineered and meticulously restored. Custom-made for automotive excellence. Everrati™ restores and modifies existing classic and iconic cars for its customers to enable them to be used and enjoyed in a low carbon world. Everrati™ does not manufacture vehicles. Everrati™ is not sponsored, associated, approved, endorsed, nor, in any way, affiliated with the manufacturers of the cars they restore. All brand names, logos and crests along with any other products mentioned are the trademarks of their respective holders. Any mention of trademarked names or other marks is for purpose of reference only.

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